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If you're in the market for a new mattress, you've probably heard of the King Koil mattress. It's a brand that's been around for over a century and is known for its high-quality mattresses.
But with so many mattress options available, it can be hard to know whether a King Koil mattress is the right choice for you. In this article, we carry out a King Koil mattress review looking at the pros and cons of King Koil and highlighting some of the features that set them apart from other brands, and offer our own personal experience with a King Koil mattress.
Whether you're a side sleeper, back sleeper, or stomach sleeper, we'll help you determine whether a King Koil mattress is worth the investment.
King Koil makes a wide range of mattresses to suit different sleep preferences and budgets. Here are some of the main types of mattresses that King Koil produce:
King Koil is the most common name you hear on customer’s lips when thinking about purchasing a mattress. We are often asked if we stock King Koil and when entering mattress shops it is often the first brand you see advertised.
That's a lot of hype! As a result I wanted to see what all the fuss was about and see if there was a huge difference between a DFI mattress and a King Koil mattress.
The first thing I noticed was that I could not find reviews of King Koil mattresses anywhere online. The website shows no customer reviews and neither does Google. It gave me some doubt because surely the top leading brand should have amazing 5* reviews everywhere but no. I eventually discovered some on Trustpilot, which only had 24 reviews and unfortunately many of these are 1*.
Undeterred by this rocky start, I decided to find a King Koil mattress to review based on my own experience.
Using the King Koil website I located and visited a King Koil stockist near me and, after looking at the mattress type available, purchased the King Koil Comfort Gel mattress with 2000 pocket springs.
Unfortunately the wait time for this mattress was going to be 4-6 weeks (compared to DFI where we get mattresses to our customers within a few days!) but I agreed and waited patiently for my new mattress to arrive.
It was a long wait but finally my mattress arrived!
At first, the mattress was comfortable and supportive, and I could see why it's such a popular choice. The gel-infused layer provided a cool and comfortable sleep surface, and the pocket springs offered good support for my body.
However, after a few months, I noticed that the mattress was sagging on one side, and I felt like I was sinking into it each night. Despite following all the advice and regularly turning the mattress, the issue persisted.
I contacted the stockist, who put me in touch with a King Koil represtantive, and after some back and froth email and photo evidence I am now waiting to hear back about a replacement under the warranty.
This experience has raised concerns about the durability of King Koil mattresses and the effectiveness of their customer service, I feel very much like I was palmed off from stockist to the company and back.
Based on my personal experience carrying out research for this King Koil mattress review, I have mixed feelings about the brand.
While the Comfort Gel mattress with 2000 pocket springs was comfortable and supportive at first, it eventually started sagging on one side, causing me to sink into the mattress each night. Despite following all the advice and regularly turning the mattress, the issue persisted.
The process of getting a replacement under the warranty has also been slow and frustrating.
Additionally, the high price point and the long wait for delivery (4-6 weeks) may put some customers off.
While King Koil mattresses have some great features, such as the range of pocket spring counts and the Comfort Gel mattress, the lack of customer reviews, concerns about durability and customer service, and delivery time may make it difficult for some customers to justify the investment.
If you're considering purchasing a King Koil mattress, it's important to do your research, read customer King Koil reviews, and test out the mattress in person if possible, and factor in the delivery time and cost.
To get our views on some other major mattress brands check out our updated IKEA Mattress Review and our latest Emma Mattress Review.