Refund policy

Refund Policy

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase, there will be a small fee of €25 to uplift your product. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sleepwell@dfibeds.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sleepwell@dfibeds.com and one of our team will get back to you.

Warranty -

All of our products come with a manufacturer warranty. Each mattress, base and headboard has a guarantee that if something goes wrong we can get it replaced for you if it comes down to being a manufacturer fault such as springs or material defects.

Each set / mattress has different warranty times due to the grade of mattress.