DFI Beds FAQ


Who are DFI Beds? 
Founded by Gus Murtagh, DFI Beds is now home to Ireland's largest online bedding retailer. We are an established  family business with our headquarters in  the Orchard County of Armagh and whilst we started from humble beginnings  we have now grown to become the number one bed and mattress  retailer in Ireland. We have a real passion for beds and we have been designing and selling Irish made beds and mattresses for over twenty years. We believe our  strong growth is attributable to our understanding of the importance of delivering an exceptional product alongside  great service and have built our reputation online by extending our friendly and approachable manner to all our customers whether we meet them in person or whether it is by phone, Facebook message or online chat. For us, the principles of any good business are the same whether online or offline. Value is a concept we take very seriously at DFI and by value, we mean everyday great prices on great products. No hugely inflated sales prices, no clubs to join and no gimmicks. 

We are often asked how we can offer such exceptional value over what may be expected from a traditional Furniture store but it is quite simple. We buy direct from the manufacturer and we bargain hard to get the best prices and then we pass the savings on to you. We also buy in volume to get the best prices and we keep our costs low because every euro we save is a euro you save. It is not that complicated - we just focus on what matters to Irish consumers - great beds and brilliant prices.

 

What products do DFI Beds offer?

DFI specialise in supplying a range of carefully selected mattresses, headboards and divan beds. We know beds and have invested a huge amount of time in developing beds and mattresses specifically for the Irish consumer.  We have built our reputation around beds and mattresses and that is how what we aim to continue. We have a team of dedicated staff who have all undergone training in the benefits of all the different components that make up our beds and mattresses and they are available from 9 am to 10 pm every day including Sundays. We believe that it’s important to be able to answer queries when our customers need us. Our very special and dedicated team are always happy to have a chat about any aspect of bed buying or advice on what may or may not be suitable. Please feel free to give them a call on 01 5134760

 

Is it safe to buy online?

We understand there can be a hesitancy or reluctance to buy some products online, and for many years we doubted ourselves whether customers would have the confidence to buy beds and mattresses without having the opportunity to test them out in-store first. Trust is an important feature in any business and we understand that our customers are spending their hard-earned money with us and we want every customer to be 100% satisfied with their purchase. Our business model relies heavily on the reviews of customers which we have spent years building up and have now more than 1000 five star reviews and if you take time to read through them you will find many from repeat customers but also how we perform when things occasionally do go wrong. The true measure of a company is not what happens when things go as planned but when things go wrong and even with the best will in the world they occasionally do. We delivery upwards of 60 beds every day from one end of Ireland to the other and we really go to the ends of the earth to resolve any problems that arise. DFI Beds also offer a cash on delivery service so only once you’re completely satisfied our and happy with the product do you need to commit. Our customers can pay by card on delivery for extra piece of mind. All our products are also covered by a comprehensive manufacturers guarantee.

 

 

Are all DFI Beds products hand made in Ireland?

Yes, every single product we sell has been hand made in Ireland. Our product is made from the finest raw materials and have been designed by Sleep Experts and adjusted to give our customers the best night’s sleep. We have a strong relationship with our suppliers and carry out product testing reviews which include sample testing to ensure conformity with product specifications. Each bed and mattress is made to an exacting specification and is designed to last for many years so we insist that each one is made according to the agreed specification,

 

Is Delivery Really Free?

Yes delivery is completely free. DFI Beds offer a ground floor delivery only but are drivers are happy to help if there is someone available. Our customers will receive a text message the day prior to delivery and our driver will always call 1 hour before arriving to your home. We have one of the most comprehensive vehicle tracking systems in the industry all are fitted with real time GPS technology and with camera systems to ensure our central office remains updated to the whereabouts of your product at all times and we can give you accurate lead times on your delivery.

 

Do DFI Beds install the bed?

Unfortunately due to the current situation surrounding COVID-19 we do not offer installation. However, our divan bases (except 3FT Single size) come in 2 parts for easy transportation and are connected by simple U-Clips which are supplied. Headboards are also attached simply by standard headboard bolts.

 

How long does it to get my new bed?

We hold a huge stock in our purpose built warehousing facility in Armagh and most of our product range can be delivered within 3-5 working days. In some instances we need to order customised product from our suppliers and this can mean a 7-10 working day lead time.

We deliver free to Dublin and surrounding areas every weekday and deliver to Cork, Limerick, Tipperary and Kerry on alternate days